Welcome to Mishal Tours UAE. These Terms and Conditions outline the rules and regulations for using our website and booking our travel and tourism services. By accessing this website or making a booking, you agree to comply with these Terms. If you do not agree, please do not use our services.

1. Company Information

Company Name: Mishal Tours UAE
Business Type: Travel and Tourism Services
Location: United Arab Emirates
Website: www.mishaltoursuae.com

2. Booking & Payments

• All tour bookings must be made in advance and confirmed through our official website, email, or authorized agents.
• Full payment or a deposit (as specified) is required to confirm the reservation.
• Accepted payment methods include credit/debit cards, bank transfers, or cash (subject to availability).
• Prices mentioned on the website are in AED (UAE Dirhams) unless stated otherwise and are subject to change without prior notice.

3. Cancellations & Refunds

• Customer Cancellation:
  • 48 hours or more before the tour: Full refund.
  • Less than 48 hours: No refund.
• No-show: No refund will be issued.
• Company Cancellation:
  If Mishal Tours UAE cancels a tour due to weather, operational, or safety reasons, a full refund or an alternative option will be offered.

4. Travel Documents

• Customers are responsible for carrying valid identification (passport, visa, Emirates ID) where applicable.
• Mishal Tours UAE is not liable for any issues arising from incorrect or missing documents.

5. Travel Insurance

• We recommend all guests obtain appropriate travel insurance to cover personal health, cancellations, and losses.
• Mishal Tours UAE is not responsible for any loss, injury, or damage not caused by our negligence.

6. Tour Policies

• Guests are required to arrive at the departure point on time. Late arrivals may be treated as no-shows.
• Mishal Tours UAE reserves the right to change itineraries, cancel tours, or modify bookings due to weather, government restrictions, or safety concerns.
• Children must be accompanied by adults on all tours.
• Respect for local culture and dress codes is expected from all guests during excursions.

7. Liability Disclaimer

• Mishal Tours UAE is not responsible for loss, theft, or damage to personal belongings during the tour.
• We are not liable for any delays or changes caused by traffic, weather, or unforeseen circumstances beyond our control.

8. Privacy & Data Use

• Your personal information will be handled according to our Privacy Policy.
• We do not sell or share your data with third parties except as required for booking or legal compliance.

9. Use of Website

• You agree not to misuse our website by transmitting harmful code, spam, or false bookings.
• All website content, including text, images, and branding, is the intellectual property of Mishal Tours UAE and may not be copied without permission.

10. Changes to Terms

Mishal Tours UAE may update these Terms and Conditions at any time. Updates will be posted on this page. It is your responsibility to review them periodically.

11. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

📧 Email: info@mishaltoursuae.com
📞 Phone: +971 56 880 7100